See How Wallet Records Are Handled
Our Privacy Policy covers the details needed to create and protect your account, including your contact data, phone verification status, login activity and payment references. When you select DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we retain the transaction reference and status needed
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to match your account activity; we do not need your wallet password. We use these records to confirm requests, investigate an unmatched receipt and respond through the support path shown after login. Browser details may be recorded to keep a session active and identify unusual access.
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We apply this policy to access from Indonesia and reassess requests where local law permits. If a rule differs because access depends on local law, the applicable requirement takes priority. The full policy remains available from the privacy link in the account area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.